Resume

• Led design of agentic AI assistants, including an employer-facing hiring assistant and a member-facing career coach that users could customize (name, coaching style, look) and interact with via chat in the Jobcase app.
• Designed and launched a new profile experience that doubled completions, increased resume uploads by 60%, and helped 100,000+ members present stronger applications to employers.
• Shaped conversational AI experiences across multi-modal platforms with transparency-first controls, balancing automation with user trust and oversight.
• Redesigned application flows to reduce friction, increasing conversion for logged-out and unclaimed users by pre-filling known data.
• Managed the Jobcase design system, expanding components and patterns to support intelligent, AI-driven workflows while ensuring consistency across app and web.

• Redesigned onboarding experience to improve early member engagement, increasing 30-day retention by 5% through targeted in-app pop-ups that guided new users through habit formation and data interpretation.
• Aligned onboarding touch points across channels, partnering with the email team to ensure consistency between in-app education and lifecycle messaging.
• Conducted user research with new and existing members to identify reasons for drop-off, uncover motivational drivers, and refine onboarding flows.
• Helped translate behavioral insights into personalized onboarding journeys, setting a foundation for higher long-term engagement with WHOOP's health and performance data.

Prompt Engineering for ChatGPT

Vanderbilt University · Dec 2024

Intro to AI Product Design

ELVTR · May 2024